# How Ajax found Amy Robinson over 60% more billable hours while increasing client satisfaction Apr 7, 2023 ## **Highlights** - Amy no longer tracks her hours manually and spends less time tracking her hours overall - Ajax has increased Amy’s billable hour capture by up to 63% - Clients appreciate that Amy can more exactly account for her time and provide more detailed and precise descriptions of billable time **Getting started with Ajax** Before she tried Ajax, Amy used to spend up to **an hour each week** tracking her time with a paper calendar. Even after installing the app, she wanted to be extra careful - she kept tracking time by hand for the first few weeks, so she could double-check that Ajax’s hours were correct. ‍ Over those weeks, she realized that Ajax was working exactly as promised! > “It was such a relief to stop tracking time by hand, knowing that my hours would show up each day either way.” ## **Capturing more billable time** Amy realized that **not only was Ajax accurate, it was finding her extra time.** Like most busy law partners, she is often pulled in a dozen directions at once. Some days, her time is fragmented; she is jotting off emails, making quick calls, commenting on drafts, answering questions for associates. Some of that time used to slip through the cracks, until she started using Ajax. > “I was working just as hard, but with Ajax tracking me, way more of that time was getting captured,” she says. Over her first 6 months using Ajax, Amy tracked **63% more hours** than prior 6 months. At her annual rate, that many more billables means **over** **$350k of increased annual revenue**. ## **Better client relationships** Not long ago, a client asked Amy to justify her hours on an invoice, down to the minute. > “In that moment, I was so thankful I could go to Ajax and see exactly what I was working on. I didn’t have to rely on my memory of what I was doing over a month ago, because I had the technology to back me up.” With Ajax’s help, Amy was able to paint a picture of the work she had been doing and why it was crucial to the case, which helped satisfy her client.